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Inspection report

Date of Inspection: 19, 21 April 2011
Date of Publication: 25 May 2011
Dignity and Nutrition Report published 25 May 2011 PDF

Overview

Inspection carried out on 19, 21 April 2011

During a themed inspection looking at Dignity and Nutrition

The majority of patients told us that they were satisfied with the care and treatment they received at The York Hospital. They said they had been treated with courtesy and respect and that their privacy and dignity had been well protected. They said they were given clear information and had been involved in decisions about their care and rehabilitation. Their experience is captured in these examples of positive comments made to us:

�Staff are exceptionally good and will do anything for you.�

.�Staff are �very polite� and �always� explain and ask if they can assist.

�They always ask how I would like things done and discuss options.�

Patients told us that their nutritional needs and dietary preferences were well met. They gave positive feedback about the quality, range and availability of food. People, who required assistance with eating or drinking, were complimentary about the way staff supported them. Observations on the ward also showed that staff were attentive when assisting people and they did this is a patient and professional way. Comments made included:

�Food is nice, its well cooked and well presented.�

�Food is lovely. No complaints.�

�Food is hot. It�s a pleasant experience. We are all served together and eat together.�