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Luton and Dunstable Hospital Good

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Inspection report

Date of Inspection: 18 June 2012
Date of Publication: 12 July 2012
Inspection Report published 12 July 2012 PDF

Overview

Inspection carried out on 18 June 2012

During an inspection to make sure that the improvements required had been made

During this inspection a team of inspectors visited the Luton and Dunstable Hospital on 15 and 18 June 2012 and spoke with more that 45 people who were either in- patients or attending out patient appointments at this time.

Most people that we spoke with told us they were clear about the care and treatment options that were available to them and they felt that they had been thoroughly involved in making decisions about the treatment they had received. They said that the nursing and care staff in particular were very good at explaining their care and treatment options to them.

People spoke positively about their experiences in the A & E department stating that they felt safe, and had confidence in the staff to care for them appropriately. One person said. �Why wouldn�t I feel safe, everyone is so kind�.

Generally we found that people were very satisfied with their care, and had confidence in the nursing and medical staff. One person told us the care they had been offered was �very good and better than they had received from another hospital� And another said �If you had to go into hospital I would recommend this one. My treatment has been brilliant and the staff and the doctors have explained everything to me. I live 100 miles away and they have given me advice on what to do when I get home.�

Although people visiting the outpatient clinics were generally satisfied with their care, some people commented that they had to wait along time for follow up appointments.