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Inspection report

Date of Inspection: 4 May 2011
Date of Publication: 4 July 2011
Dignity and Nutrition Report published 4 July 2011 PDF


Inspection carried out on 4 May 2011

During a themed inspection looking at Dignity and Nutrition

When we visited Leighton Hospital on 4 May 2011 we spoke to seven older patients who were accommodated on wards four and fifteen. Ward four is a general medical ward and fifteen a surgical trauma ward.

All patients told us they were happy with the way staff treated them and that they were treated with respect and dignity. Most patients understood why they were on the ward although some seemed unaware and relied on their relatives to explain to them. Almost all patients had been asked how they liked to be addressed and this name was used. Most patients understood how to raise concerns although a few seemed unaware, despite having been given information packs that explained this to them.

A few patients said staff did not respond quickly enough although most found it to be fine and some commented that they realised staff needed to prioritise between patients.

We spoke to seven patients on the two wards about the hospital food and most told us that staff had discussed what they liked to eat and that staff checked that they had eaten enough. No patient had missed a meal for a reason other than personal choice.

Most patients seemed satisfied with the quality of the food and commented that it arrived hot. There were specific comments from individuals about their own taste in food was not always met but no theme to the concerns.

Those patients who said they needed help with their meals said that they always got it.