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Arrowe Park Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 19, 20, 21 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF

Overview

Inspection carried out on 19, 20, 21 November 2013

During a routine inspection

We spoke with patients, relatives and staff at this inspection. We visited three wards and the theatre department. Most of the patients and relatives spoke positively about their experience and care they received. They provided comments such as:

�I�m treated very well. Staff treat me with love and kindness. We�re on friendly names. There is a close bond between myself and staff. They give me a choice of meals. I�m always asked what I�d like to eat. They do ask me if I like the food�,

�I think she�s getting the care and support she needs here�.

We found that when patients were admitted their needs were assessed and a plan of care was put into place. We found that the care plans were standardised and sometimes inflexible to patients needs when variances were identified. We found that patients who had a diagnosis of dementia were supported and cared for with a comprehensive assessment and care plan that met their needs. We found that discharge planning was generally effective.

We looked at staffing levels and support for staff. We found that staff on one ward experienced stress due to staffing levels. We were satisfied measures had been implemented to ensure suitable staffing and support on this ward. We found elsewhere that generally staff were appraised, trained and supported to undertake their roles effectively.

The trust had a robust governance framework in place that included systems and processes in place for monitoring the quality of services and risk management.