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Arrowe Park Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 22, 23 January 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF

Overview

Inspection carried out on 22, 23 January 2013

During a routine inspection

This was a scheduled inspection of Arrowe Park Hospital location. We focussed the visit on two areas of the hospital where concerns had been raised. We visited the Women�s and Children�s unit and medical unit. People we spoke with were mainly very positive about their experience at Arrowe Park Hospital. Patients and relatives told us:

�We are really well looked after, they are excellent with my baby as well as looking after me�,

�They can�t do enough for you, the care is excellent�,

�It�s been absolutely excellent � the whole journey�.

Patients and relatives told us they were treated well and with dignity and respect. They told us they received plenty of information regarding their care and treatment; however some patients on the maternity unit told us they would have liked more information and support with feeding their baby.

We found in the areas we visited there were suitable levels of qualified, knowledgeable and experienced staff.

Patients on the maternity unit told us their pain was managed well and that staff always checked with them on a regular basis how comfortable they were or if they were experiencing pain.

We found that the trust had suitable systems in place for monitoring the quality of services and learning and improving from audits, accidents, incidents, feedback and complaints.

We found improvements were needed in relation to accuracy of records and record keeping on the maternity unit.