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Arrowe Park Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 24 April 2012
Date of Publication: 17 May 2012
Inspection Report published 17 May 2012 PDF

Overview

Inspection carried out on 24 April 2012

During an inspection looking at part of the service

We visited Arrowe Park Hospital and spoke to patients and relatives. Patients told us they felt they were well cared for and were well looked after. Comments made included:

�Everything is great, I have no complaints�, �I am very well cared for�, �They are very good and the staff are very nice�, �The care is good and so is the food�.

Patients told us the staff treated them with dignity and respect and the food was very nice with good choices. We were told they usually answered the call bell in a timely manner, however on occasions they had to wait as staff were busy with other patients.

Relatives of patients told us they were pleased with the care as their relatives had told them they were well looked after. Two of the relatives we spoke with felt communication between the ward staff and they should have been better. They said they were disappointed in having to ask for information regarding their relatives on a number of occasions before the information was forthcoming. Other family members felt they were kept informed as their relative had told them what was happening and gave them the information they needed.

We spoke with five patients about their medicines. None of them raised any direct concerns about the way their medicines were handled. One patient said they were looking after their own medicines and they were ��pleased�� that they could do this as it helped them retain some of their independence. They also said this meant they could take them when they wanted to and so they didn�t have to wait for nursing staff to give them.

Other patients said that they had been given information regarding their new medicines and said they had been well looked after and the new medicines had helped.