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Royal Surrey County Hospital Good

All reports

Inspection report

Date of Inspection: 15, 16, 17 April and 24 May 2013
Date of Publication: 23 July 2013
Inspection Report published 23 July 2013 PDF

Overview

Inspection carried out on 15, 16, 17 April and 24 May 2013

During a routine inspection

During our four day visit we carried out interviews with 21 in-patients and some of their relatives across nine wards, and handed out questionnaires in outpatients. Specialisms on the wards included elderly and dementia care, children�s medicine and surgery, orthopaedics, urology, respiratory conditions, cancer care, and gastro-intestinal disorders. On the final day of our visit we visited operating theatres, the elective surgical unit and day surgery ward.

The majority of both in-patients and outpatients who responded to our question on consent told us their consent had been sought, and positive comments included �Staff always ask and explain.� Most patients also confirmed that staff had involved them in decisions about their care and treatment.

In relation to the care and treatment they had received, the vast majority said they had been treated with dignity and respect, and felt safe in the hands of staff at this trust.

We asked patients if there were enough staff to meet their needs and we received some mixed responses. Most people said they got the care they needed but staff seemed very busy; one person summed this up: �More staff would make the service smoother.�

Most patients were satisfied with the record keeping arrangements, and positive comments included �Yes, and records are frequently verified and checked.� They also commented positively on the overall quality of the service.