The Care Quality Commission
  • Hospital
  • NHS hospital

Archived: Paignton Hospital

15 Church Street, Paignton, Devon, TQ3 3AG

Provided and run by:
Torbay and Southern Devon Health and Care NHS Trust

Important: This service was previously managed by a different provider - see old profile
Important: This service is now managed by a different provider - see new profile

All Inspections

10 June 2013

During an inspection in response to concerns

We visited Paignton Hospital to follow up on information of concern we had received about infection control and cleaning practices, staffing and discharge procedures. When we visited the hospital we found the ward was closed to visitors due to an infection. We therefore spent time looking at the minor injuries unit, theatre and outpatients departments, looking at records and speaking with the management team.

On the inspection we found that in the areas we looked at and on the information we could assess the hospital was managing their infection control and cleaning practices appropriately. We saw that staffing levels were under pressure but that staff were working well to support people. We found that work was being undertaken to improve the discharge and admission arrangements for patients to improve their experience and safety. This included working with other providers on joint developments and practices. We found that people were asked for their consent before treatment was given.

People we spoke with who were receiving outpatient care or surgical treatment were pleased with the services they received. One patient said 'They have been wonderful. The reception staff were so helpful on the telephone when we phoned about a disabled parking space.' The same patient said 'We have been so lucky to come somewhere so convenient.' Another patient said 'You can't beat it here.'