You are here

Archived: Sevenacres (Inpatient Wards)

This service is now managed by a different provider - see new profile

All reports

Inspection report

Date of Inspection: 23 March 2011
Date of Publication: 24 May 2011
Inspection Report published 24 May 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Staff are supported in a variety of ways including individual and peer supervision and feel able to raise issues with senior managers.

The Trust has good induction and training processes in place. There are several systems in place that should ensure that all staff complete all necessary training but these are failing to ensure that all staff have completed all training.

Overall, we found that Sevenacres was meeting this essential standard but, to maintain this, we have suggested that some improvements are made.

User experience

One person we spoke to told us that staff are ‘lovely’ because they are good at noticing when people do not feel well and are ‘good listeners’. Another person told us that staff are very helpful and give good advice.

Other evidence

The staff we spoke to during our visit said they were well supported in their jobs. Staff said that ward managers and senior staff were always available and were very approachable. Senior staff told us that an ‘open door’ policy is promoted to make sure that all staff were able to seek advice and help about any work issues, promptly. One person told us that their manager was very supportive and helpful; both with work issues, and providing support on personal issues that affected their work role.

Most staff said they have annual appraisals and that individual action and development plans would be set and then reviewed over the following year. Staff told us they have access to peer group supervision, and team meetings, as well as informal and ongoing supervision from their line managers.

Staff told us they enjoyed their work and that across the unit, staff work well together and will work flexibly when the need arises. For example, staff will move across the different wards if there are shortfalls in the staffing rota in one area. Two members of staff told us they had worked in other areas of health care, but really liked working in mental health care and were keen to do further training and gain qualifications.

Staff we spoke to on the wards told us that mandatory training was mainly undertaken via e learning modules, with some topics such as fire safety, being practical training combined with e learning. We looked at the records of training with one member of staff. The records were maintained online as a ‘training tracker’ and confirmed that the person had completed all of the mandatory training. We were told that managers monitor these records to make sure that staff complete mandatory training, as well as updates, or refreshers, when these are due. Staff told us that the e learning model was good because it provided some flexibility for the modules to be completed when it was appropriate and convenient for them. One person told us they were able to revisit any of the modules if they needed to, at any time.

We spoke to two new members of staff who told us they had received an induction to the trust and then had a period of working with a senior member of staff in the unit. At the end of this period they received an assessment and appraisal. Staff told us that part of their induction had included several days of training in safe working practice and physical intervention, and an introduction to cognitive behavioural therapy.

Staff told us that they are given opportunities to undertake other training, in addition to the mandatory training. Staff told us that training is targeted to the needs of different staff, and the needs of the people using the service. One person told us they were due to start a training module on the Mental Capacity Act, and also hoping to be enrolled on a Certificate in Mental Health Care. Another member of staff was awaiting a start date for a National Vocational Qualification (NVQ) in health and social care.

We noted that one person had not completed most of their mandatory training or updates. We asked about this and were informed that the staff member was a registered nurse who worked limited hours and that if they undertook all training they would hardly ever be at work. We asked a senior staff member about this explanation. Their response indicated they had been unaware of this situation and they agreed that all staff should undertake all mandatory training necessary to ensure safe care is provided to people.