Archived: Ivy Health Head Office

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Ivy Health Head Office as part of our inspection programme of independent health providers. The service usually provides online and in-person General Practice (GP) consultations for adults and children over 5 years of age; but had paused in person consultations at the time of our inspection to review its arrangements after the Covid-19 pandemic.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs.
• Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centred care.

The areas where the provider should make improvements are:

• Continue to review and improve systems and processes to assess, monitor and improve the quality and safety of the services, and mitigate risks.
• Sustain safe and effective operations in line with the strategy for upscaling operations and returning to in person appointments; including premises, emergency medicines and equipment, chaperoning, and items in the doctor’s bag.
• Improve arrangements to formalise record keeping, such as communications with a patients’ own GP.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care