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Archived: Unit 10.1.1 The Leathermarket

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All reports

Inspection report

Date of Inspection: 23 December 2013
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF


Inspection carried out on 23 December 2013

During a routine inspection

People who use the service were given appropriate information and support regarding their care or treatment. Records showed that before people were offered any treatment the details of the treatment on offer were explained with the various options.

We reviewed the provider's customer satisfaction results taken in October 2013, from one of it's cardiology services. These stated that one hundred and eight people out of the one hundred and nine surveyed said that they had confidence in the health care professional they saw at their appointment.

The provider had policies in place in regards to safeguarding children and adults. The policies highlighted that it was the responsibility of all staff to safeguard people from abuse. It also detailed the various forms of abuse which could take place such as sexual, physical and emotional and the signs to look for.

We spoke with two members of staff who said they received a review of their performance. We asked to see evidence of this but were told that this was not available on the day of our visit.

The provider had a complaints policy in place which highlighted that all complaints would be acknowledged in three days and assigned a complaints manager. The policy also stated that complaints would be dealt with effectively and properly investigated.