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Eastleigh Care Homes - Minehead Limited Good

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Inspection report

Date of Inspection: 20 August 2014
Date of Publication: 16 October 2014
Inspection Report published 16 October 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

There were systems in place to monitor the quality of the service offered and ensure the safety of people who lived at the home.

Care plans were audited and reviewed by registered nurses and assistant practitioner’s to ensure they were current and reflected people’s needs. We saw the home monitored falls, pressure damage to people's skin and other indicators of care such as infections on a monthly basis. These systems indicated safe and appropriate care was being provided to people in the home.

The provider sought feedback from people who lived at the home and other interested parties on the quality of the service offered. The provider sent satisfaction surveys and the results of surveys were analysed to ensure that feedback informed future developments and improvements.

Service users meetings were held four times a year. We saw the minutes of the meetings held on 21 May 2014. People were encouraged to give their views regarding their food, activities and standards of care in the home. They were asked if they had any concerns or complaints. The meeting was attended by the manager and activities staff so people could speak openly and know their views had been heard directly by the manager. The minutes indicated some issues were raised and there were many positive comments about the care and services the home.

The provider held monthly manager’s meetings where issues raised through audits and reviews could be discussed and appropriate action taken.

One member of staff took a lead role in ensuring health and safety within the building. There were monitoring checks in place to make sure the building and equipment was safe for people who lived at the home, staff and visitors. Records of these checks showed they were carried out regularly.

The building was fitted with a fire detection and emergency lighting system. We saw checks on this system were routinely carried out by staff at the home and by outside contractors. This meant there were systems in place to identify, assess and manage risks relating to the health, welfare and safety of people in the home.