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Eastleigh Care Homes - Minehead Limited Good

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Inspection report

Date of Inspection: 20 August 2014
Date of Publication: 16 October 2014
Inspection Report published 16 October 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People were supported by staff who had the skills and knowledge to meet their needs. There was a staffing structure in place which gave clear lines of accountability and responsibility. In addition to registered nurses there were senior carers who were responsible for organising other staff to make sure people received the care and support they required.

The home had recently introduced the role of assistant practitioner. These were senior care staff who had completed additional training and supervision to enable them to carry out some nursing duties under the supervision of a registered nurse. Registered nurses and assistant practitioner’s had their clinical competency assessed in key skills such as venepuncture and catheterisation. This ensured staff had the clinical skills required to meet people’s needs.

Staff we spoke with were very knowledgeable about the people they were supporting and caring for. They were able to tell us about people’s life histories and gave accurate and clear accounts of aspects of their care.

People were very complimentary about the staff who supported them. One person told us “they are very good staff. There are never any worries. They are a good team.” Throughout the inspection we heard staff speaking kindly to people.

Staff were well supported and received appropriate training. There was an induction programme and opportunities for ongoing training to make sure staff had the skills and knowledge to appropriately support people. One new member of staff said they had found the induction programme really useful and it had given them the knowledge they needed to begin work. They told us they had lots of opportunities to shadow more experienced staff and had been well supported by senior staff.

We heard a range of courses were offered to staff including E-learning for nurses and when possible certificated qualifications.

The clinical lead told us about the importance of individual mentoring for staff in the home if there were any concerns about individual issues. Staff confirmed there was “always someone to ask” if they had any concerns about people’s needs or the care they were providing.

Staff told us they supported each other and tried to cover all shifts in the home within the staff team. This meant people received continuity of care and were cared for by people who knew them well.