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Eastleigh Care Homes - Minehead Limited Good

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Inspection report

Date of Inspection: 20 August 2014
Date of Publication: 16 October 2014
Inspection Report published 16 October 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People said they were very pleased with the care they received in the home. One person told us “I couldn’t have come to a better place. The carers care, the management is good and the food is excellent.” Another person said “We are really looked after here. Staff are great. We do more or less whatever we like.” A relative talked to us at length about the care their family member received. They said “They know my Mum here. I thought this would be the right place for here and I was right.”

People’s needs were assessed by the service’s clinical lead nurse. They told us how careful they were to ensure people’s needs could be met in the home before they were offered a place. We saw arrangements were made to meet people’s differing needs within the different areas of the home. People living in the residential wing were able to access the facilities in the larger nursing areas.

People’s care needs were monitored and reviewed to make sure they received appropriate care and support. People who used the service, or their representatives, were involved in the review of their care needs. On the day of the inspection one person's relatives attended a review meeting. These relatives told us they had had opportunities to ask questions and make suggestions about the plan of care in place.

Each area of the home where nursing care was provided had a registered nurse on duty to make sure people’s clinical and medical needs were met. Care staff reported any concerns about people’s health to the registered nurse to make sure they received appropriate support. During the inspection we heard care staff report a concern to the nurse. The person was immediately seen by the registered nurse and appropriate treatment was provided. We heard these concerns being handed over to the next nurse on duty to make sure the person continued to have their health monitored.

People had access to health care professionals according to their individual needs. People told us the home arranged for them to see health care professionals including doctors, chiropodists and speech and language therapists. One the day of the inspection a dentist came to see two people.

People received effective treatment to meet their specific needs. One person told us they had been seen by a speech and language therapist because they had some difficulty with swallowing. It was recommended by the therapist that all drinks should be thickened to address their difficulties. During the inspection we saw that this person’s drinks were thickened in line with the recommendations made.

Another person had been underweight when they arrived in the home. We saw they were given individual attention at lunch time and on this occasion they ate well. We looked at their care plan and saw the care they had received was according to the plan. We looked at the records of their weight and saw this had increased slightly and was being maintained.

People were able to spend time in communal areas or in their own bedrooms. People who chose to stay in their bedrooms had call bells close by to enable them to summon assistance at any time. People said staff answered calls for assistance promptly which meant people had their needs responded to in a timely manner. One person told us they had a mat that was linked to the call bell system. They told us, “During the night as soon as I get out of bed and put my feet on the mat the staff appear.”

People were able to take part in activities to ensure they received social and mental stimulation. There was a monthly activities calendar displayed around the home which gave people information about what activities were happening each day. This enabled people to plan their time around activities which interested them. On the morning of the inspection some people listened to a violinist in one of the communal lounges and in the afternoon people went out on a bus trip.

Arrangements were made to meet people’s spiritual needs. Staff told us there were arrangements in