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Inspection summaries and ratings from previous provider

Overall summary & rating


Updated 29 December 2017

Telegraph Road provides accommodation and personal care for up to four people living with a learning disability, physical disability, autism and/or mental health needs. The home is set back off a main road within walking distance of local shops and amenities. The accommodation comprises a large lounge overlooking the garden, a kitchen/diner and a smaller lounge which provides a cosy, quiet space. Bedrooms are split across the ground and first floor which are accessed by a central staircase. At the time of our inspection four people were living at the home.

The inspection was unannounced and was carried out on 30 October 2017 by one inspector.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the home is run.

Relatives, staff and healthcare professionals told us they felt the home was safe. Staff had received safeguarding training and understood their responsibilities to report any concerns.

Robust recruitment procedures ensured only suitable staff were employed. Sufficient staff were deployed to meet people’s needs, including one to one and two to one support in the community.

Individual and environmental risks relating to people’s health and welfare had been identified and assessed to reduce those risks. Contingency plans were in place to manage emergencies.

People’s rights were protected because staff understood and followed the Mental Capacity Act 2005. Deprivation of liberty safeguards had been submitted to the local authority for authorisation when required.

Staff empowered people to make choices and take control of their lives. People were encouraged to take part in a wide range of activities, both at home and in the community, which increased their skills and independence.

Staff communicated with people in a way that met their needs, such as signs, pictures and symbols which helped them to make informed choices.

Staff were kind and caring, treated people with dignity and respect and ensured their privacy was maintained. People were encouraged to maintain family relationships and visitors were welcome at any time.

People had access to health care when required and were supported to maintain their health and well-being. People were provided with sufficient food and drink to meet their specific dietary needs.

People had detailed support plans which provided guidance for staff, who knew people well.

There was a positive, supportive and open culture within the home. Staff felt supported and listened to by the registered manager and were involved in the development of the service.

Complaints procedures were available although the home had not received any complaints.

Inspection areas



Updated 29 December 2017

The service was safe.

People were protected from harm and improper treatment by staff who understood how to identify and report any concerns if needed.

Individual and environmental risks were assessed and measures put in place to minimise any risks. Safe systems were in place to ensure people received their medicines as prescribed.

Robust recruitment procedures ensured only suitable staff were employed. There were sufficient staff who were flexibly deployed to meet people�s needs and keep them safe.



Updated 29 December 2017

The service was effective.

People�s rights were protected because staff understood the principles of the MCA 2005 and DoLS.

Staff had received appropriate training and supervision to support them in their roles.

People were supported to eat and drink a varied diet that met their dietary needs and preferences. People had access to health care services to support them to maintain their health and emotional wellbeing.



Updated 29 December 2017

The service is caring.

There was a calm and relaxed atmosphere in the home. Staff were kind and respectful towards people and encouraged them to take control of their daily lives.

Staff provided opportunities and support to enable people and families to maintain their relationships.

Staff knew how to communicate with people in different ways which met their individual needs.



Updated 29 December 2017

The service is responsive.

People had person centred support plans which had been developed with them, their relatives and other people involved in their care.

People were encouraged and supported to follow their interests and hobbies and had access to a wide range of activities which met their preferences and choices.

People had access to an easy read complaints procedure, which included pictures and photos, and relatives knew how to make a complaint. The home had not received any complaints.



Updated 29 December 2017

The service was well-led.

Systems were in place to assess and monitor the safety and quality of the service to help drive improvement.

People, their relatives and other stakeholders had opportunities to share their views about the service.

There was a positive and open culture within the home. Staff felt supported by the registered manager.