Archived: The Lourdes Community Nursing and Residential Care Home

Updated 25 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

The Lourdes Community Nursing and Residential Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

We reviewed other information we held about the service, such as notifications. A notification tells us information about important events that by law the provider is required to inform us about. For example; safeguarding concerns, serious injuries and deaths that had occurred at the service. We also considered information we had received from other sources including the public and commissioners of the service. We used this information to help us plan our inspection.

During the inspection we spoke with five people who used the service. The service called people sisters and we have referred to people as sisters in our report. We did this to gain people's views about the care and to check that standards of care were being met. We also spoke with the nurse in charge, two care staff, site manager, administrative assistant and the Prioress. The Prioress is a lady who is the head of house of an order of nuns. The registered manager was away on the day of our inspection, but we returned to the service on 9 May 2019 to meet with them.

We looked at the care records of four people who used the service, to see if their records were accurate and up to date. We also looked at records relating to the management of the service.

Updated 25 May 2019

About the service:

The Lourdes Community Nursing and Residential care home is a residential care home providing personal and nursing care to up to 15 people. At the time of our inspection 15 people were living at the service. All the people living at the service are Sisters of a religious order. There are two religious orders that the Sisters belonged to The Order of Ursuline and The Order of the Daughters of Jesus.

People's experience of using this service:

The Sisters told us they felt safe and supported by staff in the way they preferred. They told us staff were very kind and knew how to keep them safe.

Potential risks to the Sister’s health and welfare had been assessed and there was guidance for staff to mitigate the risks.

The Sisters told us they received their medicines when they needed them, staff liaised with the GP and pharmacy to make sure people had the medicines they needed.

There were enough staff on each shift to meet the Sister's needs. Staff told us they were able to care for the Sisters in an unrushed manner.

The Sisters were supported by staff who had been recruited safely and received training and supervision to keep people as safe as possible.

The Sisters were supported to be as independent as possible and lead a healthy lifestyle. The Sisters were supported to make choices and express their views about their care and daily life. Staff supported people to access the community and attend the activities they wanted.

The Sisters, staff and professionals were asked their opinions about the service. The results were analysed and an action plan put in place to address any issues raised.

Care plans were person-centred and provided relevant information for staff. We observed staff were kind and compassionate in their interactions and they knew the Sisters needs and their preferences. Privacy and dignity was always respected.

The Sisters were cared for by staff who knew them well. The Sisters told us staff were always kind and caring and treated them well. We observed staff treat the Sisters with dignity and respect throughout this inspection.

The Sisters told us staff supported them with their health needs and were quick to refer them to other professionals when necessary.

Rating at last inspection:

The service was rated Good at the last inspection on 19 October 2016 (report published 26 November 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. We found the service continued to meet the characteristics of Good in all areas. The rating continues to be Good.

Follow up:

We will continue to monitor the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk