We carried out a review of the data available to us about Our Family Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Our Family Home Care, you can give feedback on this service.
Our Family Care is a domiciliary care agency based in Stowmarket, but has care rounds in Ipswich, Woodbridge as well as Stowmarket and surrounding villages. It provides personal care to adults with a range of support needs who are living in their own homes. There were 27 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People, relatives and staff were all positive about their experiences with this new domiciliary care service. People told us that they had reliable support that was centred on them and gave them a better quality of life.
People said that they had a small group of staff that knew them, their situation and their support networks well. People felt safe and trusted the staff that supported them, because staff were well trained and respectful. Risks were appropriately assessed, which then lead to assessments being put into place to guide staff on how to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
No one had any complaints or concerns, but if they did were confident that the registered manager would listen and resolve matters. People knew of the registered manager and spoke highly of their dedication and visibility. There were systems in place to protect people from harm. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the registered manager.
Care records were in the process of being transferred to another electronic system. This new electronic system had many functions and could also lead to better management oversight and monitoring of service delivery. This is the key area for this agency to develop before it grows bigger, because currently the agency had limited quality monitoring systems in place. This was a known risk to the registered manager, and they were actively working on an action plan prior to our visit that had timescales and actions already identified for development. The registered manager was committed to providing high quality care and the service worked well in partnership with others to ensure the best outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.