• Care Home
  • Care home

Archived: Creative Support - Lodge Lane

Overall: Good read more about inspection ratings

85 Lodge Lane, Bridgnorth, Shropshire, WV15 5DF (01746) 766832

Provided and run by:
Creative Support Limited

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

Latest inspection summary

On this page

Background to this inspection

Updated 1 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 June 2016 and was unannounced. The inspection team comprised of one inspector.

As part of our inspection we spoke with the local authority to share information they held about the home. We also looked at information we held about the provider to see if we had received any concerns or compliments about the home. We reviewed information of statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law. We used this information to help us plan our inspection of the home.

During the inspection we spoke with three care staff, the registered manager and the area manager. After our inspection we spoke with two relatives by telephone. We looked at two care plans and risk assessments, medication administration records, accident reports and quality audits. We observed care practices and how staff interacted with people.

Overall inspection

Good

Updated 1 September 2016

This inspection was unannounced and took place on 8 June 2016.

Lodge Lane provides accommodation and personal care for up to five people who have a learning disability. On the day of our inspection two people were living there.

At the last inspection on 21 and 23 January 2015, the provider was in breach of three regulations relating to safe care and treatment, staffing and good governance. We asked the provider to take action to make improvements. The provider sent us an action plan to tell us what they would do to address the breach of regulations. At this inspection we found that this action had been completed.

The home had a registered manager who was present for the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe living in the home because staff knew how to protect them from the risk of potential abuse. Staff had access to risk assessments that informed them about how to protect people from the risk of harm. People were cared for by sufficient numbers of staff and were supported to take their medicines as prescribed.

People were supported by staff who had received one to one [supervision] sessions and regular training. People’s human rights were protected because staff were aware of the principles of the Mental Capacity Act and the Deprivation of Liberty Safeguards. Staff supported people to eat and drink enough. People were assisted to access relevant healthcare services when needed.

People were cared for by staff who were aware of their needs and how to assist them. Care was provided in a kind and sympathetic manner and people were supported to be involved in planning their care. Staff were aware of the importance of delivering care and support in a way that promoted people’s right to privacy and dignity.

People were supported to be involved in their assessment. People were assisted in number of ways by staff to pursue their interests. Staff recognised when people were unhappy and action was taken to address this.

People were encouraged to be involved in the running of the home. The provider had taken action to improve their governance so people received a better service. Staff were aware of who was running the home and were supported by the registered manager to provide a safe and effective service.