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Eastleigh Care Homes Outstanding

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 7 February 2014
Inspection Report published 07 February 2014 PDF


Inspection carried out on 15 January 2014

During an inspection in response to concerns

We received some information of concern about one person who had lived at the home, but the concerns raised may have impacted on other people's care and support. We decided to carry out an unannounced inspection to look at the key areas of concern raised. We spent time talking to people who lived at the home. We spoke in detail to six people who were able to give an informed view of their experiences of care and support. We also spent time observing how care was being delivered in different parts of the home over the lunch time period and during the afternoon.

People we spoke with gave an overall positive view about the care and support they received. One person told us ''I have lived here for over nine years now. There is nothing they could improve on. All the staff are wonderful and they will all go the extra mile to make sure we are well looked after.'' Another person commented ''We are very well looked after. Staff are all very good, even the young ones. When they are busy, you sometimes have to wait a bit longer, but mostly they come quickly if you need them.'' We heard from one visiting relative, how they were kept fully informed of any changing needs and they told us ''I am very happy with the care here. I know my relative is being very well cared for.''

We spoke with nine staff and heard how staff rotas were planned ahead and any gaps due to sickness or leave were covered by existing staff. We saw there were sufficient staff for the current number and needs of people living at the home. Following the inspection we spoke with two professionals who visited the service and with the commissioning team. No concerns were raised about the care and support being delivered to people. One professional told us ''We have recently reviewed someone whose family have a lot of anxieties about the care provided. The manager had gone out of her way to ensure this family have the relevant information and details to feel assured their views were listened to.''

We looked at how the service had dealt with complaints and saw they kept detailed records about this. We saw the service had looked at ways they could make sure people living at the home and their relatives could express their views, either via a formal review process, complaints or in an informal way by talking with staff. We checked the number and sort of accidents and incidents that had occurred in the last 12 months. They had been fully documented and actions put in place to reduce the risk of a further accident occurring.