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Carelink Healthcare Professionals Ltd Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF | 77.35 KB

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Reasons for our judgement

People told us they were satisfied with how their medication was managed by the agency’s care staff. One of the people who used the service said, “I look after my own medication but they sometimes help if I ask them. I know they’re trained to do this and as far as I’m aware they do it properly.” A relative commented, “I have seen the staff give medication to my (family member). They go and get it and then write it down on in a file. I have no concerns – they seem to know what they’re doing.”

Records showed that in some cases care staff were responsible for administering medication or prompting people to take it themselves. We looked at how the agency trained its staff to do this and what records were kept to show that medication had been safely managed.

All staff completed a general course in the safe handling of medication This were supplied by the agency’s training provider and followed up by an in-house competency assessment to ensure staff had the skills and knowledge they needed. Further ‘client specific’ training followed to ensure staff knew the medication each person was on, how to administer/prompt it, and the purpose of the medication and any side-effects. This helped staff discuss medication with the person who used the service if they were asked to.

Records were completed every time medication was administered or prompted in a person’s home. This meant there was an audit trail so it was clear which member of staff had administered/ prompted each dose of medication.

We talked to one of the carer staff about medication. They told us they’d had induction, refresher, and person-specific medication training. They told us, “This is a high-risk area so the training has to be good – and it is.” They were aware of their responsibilities to handle medication safety and report any concerns immediately to a senior member of staff.