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Carelink Healthcare Professionals Ltd Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

Overview

Inspection carried out on 13 November 2013

During a routine inspection

The people who used the service and their relatives told us the agency provided good quality care. One person said, �The care is excellent and the staff make me feel good at receiving it, they don�t make me feel like a burden.� Another commented, �I have always been happy with this agency. It is professional in everything it does.�

People said they liked the care staff and thought they were good at their jobs. One person told us, �The staff are very capable and responsible and I feel confident leaving my (family member) with them. They are friendly without being intrusive. They understand that this is my home and are respectful of that.�

People told us they liked the continuity of care the agency provided. One person said, �I always know who�s coming which is great as I wouldn�t want strangers coming into my home. Carelink suits me because I know everyone there and they are like family now.�

People said they thought the agency was well-run and the care safe and reliable. One person told us, �I am very pleased with this agency. It is a family business and the owners are hands-on. They are both nurses and know all about caring for people. They oversee the care and make sure everything is going smoothly.�