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Carelink Healthcare Professionals Ltd Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF | 77.35 KB

Overview

Inspection carried out on 13 November 2013

During a routine inspection

The people who used the service and their relatives told us the agency provided good quality care. One person said, “The care is excellent and the staff make me feel good at receiving it, they don’t make me feel like a burden.” Another commented, “I have always been happy with this agency. It is professional in everything it does.”

People said they liked the care staff and thought they were good at their jobs. One person told us, “The staff are very capable and responsible and I feel confident leaving my (family member) with them. They are friendly without being intrusive. They understand that this is my home and are respectful of that.”

People told us they liked the continuity of care the agency provided. One person said, “I always know who’s coming which is great as I wouldn’t want strangers coming into my home. Carelink suits me because I know everyone there and they are like family now.”

People said they thought the agency was well-run and the care safe and reliable. One person told us, “I am very pleased with this agency. It is a family business and the owners are hands-on. They are both nurses and know all about caring for people. They oversee the care and make sure everything is going smoothly.”