• Services in your home
  • Homecare service

Archived: DMD Medway Limited

Overall: Good read more about inspection ratings

Office 4, 25 High Street, Rainham, Gillingham, ME8 7HX

Provided and run by:
DMD Medway Limited

All Inspections

8 September 2021

During a routine inspection

About the service

DMD Medway Ltd is a domiciliary care service providing personal care to people living in their own home. At the time of the inspection, two people were using the service. People using the service were older people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Feedback from the person we spoke with was positive. They were satisfied with the care provided by the agency staff.

People received safe care and support from DMD Medway Limited. The registered manager and staff we spoke with knew what their responsibilities were in relation to keeping people safe from the risk of abuse. Spot checks and home visits were carried out to ensure both staff and people were safe.

Care plans contained detailed risk assessments. This mitigated any identified risks. Environmental risk assessments were also in place, which identified and reduced any environmental risks to people and staff.

People’s needs were assessed prior to receiving support including their protected characteristics under the Equalities Act.

Robust recruitment processes were in place. This prevented unsuitable staff from working with people. Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained.

Staff were caring and always protected people’s dignity and independence. Staff gave people choices in their care daily.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. For example, Staff had the information they needed to support people to make choices. Staff knew people had the right to make unwise decision.

The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 July 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time since the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.