Archived: Waterfont Care

Waterfont Care is a domiciliary care service which provides personal care to people living in their own homes. At the time of this inspection there were three people using the service.

Not everyone who uses a domiciliary care service receives personal care. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided to them.

People’s experience of using this service and what we found

People using the service and their relatives were happy with the care and support they received. It met their needs and was tailored to their preferences. People, their relatives and staff all felt the service was well-organised and well-run. The registered manager and provider were highly involved in each person’s care and had good oversight of the service. However, some of the provider’s governance and record keeping systems needed to be improved to ensure all aspects of the service were robustly monitored.

People felt safe when receiving care. However, further information was needed in people’s care plans to support staff to manage risks effectively. Improvements were also needed to people’s care records in respect of medicines management. We have made a recommendation about the management of some medicines.

People told us staff were very kind, caring and compassionate. People were supported by a small number of regular staff who knew them well. Staff turned up on time and delivered the care people needed during each care visit, whilst respecting people’s routines and preferences. Staff were recruited safely, and they followed safe infection prevention and control practices.

Staff were supported by the registered manager and provider to develop the right skills for their roles. People and their relatives told us staff appeared to be well trained and staff told us they were very well supported. However, some of the provider’s systems and processes designed to ensure staff remained competent and skilled had not yet been embedded.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People knew how to complain if they needed to and people’s feedback was regularly obtained by the registered manager and provider. However, people’s feedback was not recorded anywhere to ensure it could be used as part of a quality assurance system to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC on 9 July 2020 and this was the service’s first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about the service.

Enforcement and recommendations

We have identified a breach of regulation in relation to the governance and record keeping systems used by the service.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will continue to monitor information we receive about the service, which will help inform when we next inspect.