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The Yachtsman Care Home Good

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 20 May 2014
Date of Publication: 7 June 2014
Inspection Report published 07 June 2014 PDF

Overview

Inspection carried out on 20 May 2014

During a routine inspection

On the day of our visit we spoke with the owners, registered manager, deputy manager, staff, relatives and residents. They helped answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people living at the home, staff caring for them, relatives and by looking at records. We also had responses from external agencies including social services .This helped us to gain a balanced overview of what people experienced living at The Yachtsman.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

Systems were in place to make sure management and staff learn from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This reduced the risks to people and helps the home to continually improve.

The home had policies and procedures in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. The manager had been trained to understand when an application should be made and how to submit one. This meant that people would be safeguarded as required. Applications had been made to the local council for residents. The manager said, �We are in the process of submitting applications for all residents to the council.�

From our observations during the day, we found people were treated with respect and dignity by staff. People living at the home and relatives we spoke with were positive about the care and support they received. Comments from residents and relatives included, �I come here most days to visit my relative and leave feeling they are so well cared for and safe.� Also, �I have lived here for a while and cannot fault the staff and manager for the care they give me. I feel safe and secure that�s how they make me feel.�

Staff recruitment was safe with all required checks undertaken prior to people starting to work at the home. This meant suitable staff were employed to provide the care and support people required.

Is the service effective?

Relatives we spoke with said they were able to see people in private and visiting times were flexible. �We come here quite a lot to see our relative and are always made welcome by the manager and staff.�

People�s health and care needs were assessed with them, and they were involved in developing their plans of care where possible. Relatives views were also sought to ensure people received the right care to meet their needs. Specialist dietary, mobility and equipment needs had been identified in care plans where required.

People�s assessed needs were reflected in their care records. Individual records were person centred, comprehensive and informative in identifying personal preferences and how they liked their care and support provided to them.

Is the service caring?

We spent part of the day in the lounge and dining areas at lunchtime and breakfast observing staff interaction with residents. People were supported by kind and attentive staff. We saw staff showed patience and gave encouragement when supporting people. One resident we spoke with said, �I would not want to be anywhere else.�

People�s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with there wishes. Residents personal histories had been developed by the manager and staff.

Is the service responsive?

People completed a range of activities in and outside the home regularly. We saw evidence of daily activities planned and advertised around the home. One resident said, �We had a barbeque at the weekend it was very enjoyable.�

Reviews of people�s care took place monthly and involved family members where possible. We saw evidence of where people�s needs changed, their plans would be updated and reviewed promptly.

Is the service well-led?

There were a range of audits and systems put in place in by the manager and owners to monitor the quality of the service being provided.

Staff told us they were clear about their roles and responsibilities. Staff had an understanding of the ethos of the home and quality assurance processes were in place. This helped to ensure people received a good quality service at all times