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Inspection report

Date of Inspection: 17 September 2013
Date of Publication: 18 October 2013
Inspection Report published 18 October 2013 PDF | 96.58 KB

Overview

Inspection carried out on 17 September 2013

During a routine inspection

Red Gables provided care and support to a maximum of 32 people. There were 23 people who used the service at the time of our inspection. We spoke in depth with four people who used the service and two visiting relatives. Some of the people who used the service were not able to comment in detail about the service they received due to their healthcare needs.

We saw people’s privacy and dignity were being maintained. People we spoke with told us: “they’re lovely, very good to me” they are “kind, all very nice and obliging”. We heard care workers knocking on people’s doors before they entered their rooms.

We found peoples’ views and experiences had not always been taken into account in the way the service was provided and delivered in relation to their care.

We saw care plans were detailed and gave direction as to the care and support people needed. They had been regularly reviewed.

People who used the service were protected from the risk of abuse, because the staff had received training. Staff we spoke to knew how to identify abuse and how to report their concerns to the local authority.

The medication systems we saw in place meant people were protected against the risks associated with medicines because the registered manager had appropriate arrangements in place to manage medicines.

The premises were not being adequately maintained. There was no evidence of a planned maintenance programme. The call bell system was not working efficiently at all times. In some rooms people could not reach their call bells as no extension cable was provided.

We saw staff were able to meet people’s care needs but were not able to meet their social needs. There was no activity organiser and when care workers were free to spend time with people who used the service they were doing laundry as there were no dedicated laundry staff.