16 October 2013
During an inspection in response to concerns
People said that staff respected them and involved them in their care and treatment plans. Comments included, 'He is not easy to work with; I was really worried, but there is a real bond between him and the carers'. Another person told us, 'It is a nice group to have working for me. We get on famously'. People said that staff met their or their relatives'needs, and carried out the support tasks contained in their plan of care. One person told us that staff rushed. One person said, 'I ask them and they do it. Nothing is too much trouble' and another that 'Staff are compassionate. They have made a huge difference to our lives'.
There were effective recruitment and selection processes in place. Staff received the training that they needed to carry out their roles. One person told us, 'He is difficult to feed as he is very sensitive, but they take it in their stride'.
Staff knew how to identify and report any poor practice in the agency, so that action could be taken to address it.
The agency had a 'Statement of Purpose' which set out the aims and objectives of the service. Shortfalls in the service had been identified and an action plan was in place to address them.
Records were kept securely and could be located promptly when needed.