Archived: Lincoln Leg Clinic Ltd

This service had not previously been inspected. We rated it as good because:

• While the service only had one practitioner, who was also the manager, this was enough staff to care for patients and keep them safe. The practitioner had training in key skills, understood how to protect patients from abuse, and managed safety well. The practitioner controlled infection risk well. The practitioner assessed risks to patients, acted on them and kept good care records. The practitioner managed safety incidents well, learned lessons from them and collected safety information to improve the service.
• The practitioner provided good care, treatment and advice to help patients manage their health conditions themselves. The practitioner provided good aftercare advice and support to help patients remain well after discharge. The practitioner monitored the effectiveness of the service and made sure the practitioner remained competent to deliver care in line with relevant National Institute for Health and Care Excellence. The practitioner ensured patients had access to a wide range of related information and how to access other services as and when needed.
• The practitioner treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their health conditions. The practitioner provided emotional support to patients, families and carers.
• The practitioner planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it so they did not have to wait for treatment. Appointments were scheduled quickly at mutually convenient times.
• The management team, consisting of the practitioner and a nominated individual ran the service well using reliable information systems. They had a clear vision and values for the service and applied this in their day to day running of the clinic. The management team were focused on the needs of the patients receiving care and were clear about their roles and accountabilities. The practitioner engaged well with patients and worked flexibly with the wider care community to plan and manage services, they were committed to continual improvement of the service.