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Inspection Summary


Overall summary & rating

Good

Updated 9 October 2019

About the service:

Euroclydon is a service providing care and support to people in their own home. The service is registered to provide personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 22 people with a variety of care needs, including older people and people living with dementia using the service.

People's experience of using this service and what we found:

Staff understood how to keep people in their care safe from harm. Where risks to individuals had been identified, measures had been put in place to reduce or eliminate those risks. Safe systems were in place to ensure people got their medicines at the right times. Staff had been recruited safely and there were enough staff to provide people with timely care and support.

Staff received appropriate training and provided people with support to meet their nutrition, hydration and health care needs. People's care needs were assessed before a service was offered, to make sure staff would be able to meet their needs.

People's communication needs were identified, recorded and highlighted in care plans and staff communicated with people effectively to ascertain and respect their wishes. People told us they received support from staff who were kind and caring and that personal care was person-centred and individualised.

People were involved in making decisions about their care and were treated with dignity and respect. People were encouraged to be independent and their equality and diversity needs were respected.

People's care needs were clearly identified in their care plans. Care plans were developed to make sure staff knew what they needed to do to meet those needs. A complaints procedure was in place and people said they would speak to the registered manager if they had any concerns.

People were supported by a team of staff who were happy in their jobs. The registered manager completed a range of regular checks on the quality and safety of the service. People told us they would recommend the service to others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was Good (published 10 March 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 October 2019

The service was well-led.

Details are in our well-Led findings below.