Archived: Euroclydon

Updated 9 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

Our inspection was completed by one inspector.

Service and service type

Euroclydon provides domiciliary care services to people who live in their own homes in the Forest of Dean and the surrounding area.

Notice of inspection

The inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

What we did before the site visit

We reviewed the information we had received about the service since the last inspection. This included previous inspection reports and details about incidents the provider must notify us about, such as abuse, serious injuries and deaths. We used information the provider sent us in their Provider Information Return as part of our Provider Information Collection. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the site visit

We visited the office location of Euroclydon on 4 and 5 September 2019. We spoke with the registered manager and the office manager. We reviewed a range of records. This included six people's care records, three staff recruitment files and staff training and supervision records. We also reviewed records relating to the management and monitoring of the service. We visited a person using the service in their own home alongside the registered manager on the 5 September to receive feedback from them about the service.

Following the site visit

On the 6 September 2019 we spoke with four staff, three people and two relatives by telephone to receive feedback about Euroclydon.

Updated 9 October 2019

About the service:

Euroclydon is a service providing care and support to people in their own home. The service is registered to provide personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 22 people with a variety of care needs, including older people and people living with dementia using the service.

People's experience of using this service and what we found:

Staff understood how to keep people in their care safe from harm. Where risks to individuals had been identified, measures had been put in place to reduce or eliminate those risks. Safe systems were in place to ensure people got their medicines at the right times. Staff had been recruited safely and there were enough staff to provide people with timely care and support.

Staff received appropriate training and provided people with support to meet their nutrition, hydration and health care needs. People's care needs were assessed before a service was offered, to make sure staff would be able to meet their needs.

People's communication needs were identified, recorded and highlighted in care plans and staff communicated with people effectively to ascertain and respect their wishes. People told us they received support from staff who were kind and caring and that personal care was person-centred and individualised.

People were involved in making decisions about their care and were treated with dignity and respect. People were encouraged to be independent and their equality and diversity needs were respected.

People's care needs were clearly identified in their care plans. Care plans were developed to make sure staff knew what they needed to do to meet those needs. A complaints procedure was in place and people said they would speak to the registered manager if they had any concerns.

People were supported by a team of staff who were happy in their jobs. The registered manager completed a range of regular checks on the quality and safety of the service. People told us they would recommend the service to others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was Good (published 10 March 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.