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Inspection carried out on 28 July 2020

During an inspection looking at part of the service

About the service

GoodKnight Home Care is a small domiciliary care agency based in Chippenham. It provides care and support to people in their own homes and flats. At the time of the inspection there were 16 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Not all incidents had been managed effectively. Some incidents had not been reported to the registered manager without delay which meant some actions had not been taken. Following our inspection the registered manager made sure the appropriate action was taken for all incidents.

Systems were not in place to make sure staff could complete incident records contemporaneously and for incidents to be managed in the absence of the registered manager. Following our inspection the registered manager has put into place systems to improve incident reporting and management. The registered manager reviewed incidents and took action to make sure risks were minimised.

Staff had access to personal protective equipment and had been trained on how to use it safely. Staff had been trained in infection prevention and control good practice and checked they were competent in areas such as handwashing.

Staff had been provided training on safeguarding and given information on how to report any concerns.

People and relatives we spoke with were happy with the service and the staff supporting them. People told us the service was reliable and staff were kind and caring.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 04/11/2019 and this is the first inspection.

Why we inspected

We undertook this targeted inspection to check on specific concerns we had about how the service managed incidents, some aspects of infection prevention and control and safeguarding.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.