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This service was previously registered at a different address - see old profile

We have not inspected this service yet

Inspection summaries and ratings at previous address


Overall summary & rating

Requires improvement

Updated 5 June 2019

About the service:

Care Never Sleeps is a domiciliary care service providing personal care to people living in their own homes. On the day of inspection, the agency was providing care to seven people. There was a registered manager in post.

People’s experience of using this service:

People told us they felt safe with the staff who supported them. People told us that staff were kind and considerate. Relatives spoken with told us that the staff were respectful. There were enough staff available to support people and calls were completed on time. People reported no missed calls, so people’s care needs were met.

The registered provider told us that people were not supported with their medication. We found that the medication administration records did not always reflect how staff supported people. Staff had completed training in the medication management that enable them to support people if required.

Risks associated with people’s care had been assessed to protect people from the risk of avoidable harm but were not updated with current risks when peoples needs changed..

Staff were aware of how to protect people from the risk of abuse and confirmed who they would report any concerns to, including external agencies if required. The registered manager ensured only suitable people worked at the agency. Recruitment checks were completed and included references and checks with the Disclosure and Barring Service. (DBS)

People confirmed the care they received met their individual preferences and choices. Care records although reviewed were not updated to ensure that accurate information was available.

There was a complaints procedure to enable people to make complaints and people spoken with were aware of these procedures. People told us they felt that the registered manager and staff would address any concerns they had.

People and their relatives told us that staff were very kind and caring and treated them with dignity and respect.

Rating at last inspection: The last inspection was completed on 28 February 2018 and was rated as requires improvement.

Why we inspected: This was a planned inspection.

Enforcement.

The evidence above showed that the provider was in breach of Regulation 17 of the Health and Social Care Act (HSCA) 2008 (Regulated Activities) Regulations 2014.

Following a local authority contracts monitoring visit in April 2019 the commissioners set out an action plan for the provider with specific areas for improvements. Because of their findings they stopped new referrals to the service of people funded by the local authority while the provider worked with them on an action plan to improve the service. This will be reassessed by the commissioning authority at their next visit as part of their service level agreement.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 5 June 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Good

Updated 5 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 5 June 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 5 June 2019

The service was not always well led

Details are in our well led findings below.