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Ravenswing Manor Residential Care Home Good

All reports

Inspection report

Date of Inspection: 20 May 2014
Date of Publication: 4 June 2014
Inspection Report published 04 June 2014 PDF

Overview

Inspection carried out on 20 May 2014

During a routine inspection

The inspection team included an inspector and an expert by experience. The team gathered evidence against the outcomes we inspected to help us answer our five key questions; Is the service safe? Is the service effective? Is the service caring? Is the service responsive to people's needs? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, discussions with eleven people who used the service and five relatives. We also spoke with a professional visitor, three staff members and looked at records.

If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

We spoke with eleven people who used the service. They told us they felt safe in Ravenswing Manor and were happy with the care provided. Comments people made to us included, �This is the best home I�ve been in� and �They [the staff] can�t do enough for you�.

Care records provided staff with good information about the individual needs of people. Information included areas of risk and what staff would need to do to keep people safe.

People had their medicines at the times they needed them and in a safe way.

Is the service effective?

People were assessed by the manager from the home before they were admitted to ensure their individual needs could be met.

To ensure that safe and effective care was provided, staff continued to update their skills and knowledge with regular training and updates.

Specialist dietary, mobility and equipment needs had been identified in care plans where required. Risk assessments were regularly reviewed and care plans amended to reflect people�s changing needs.

Is the service caring?

People we spoke with were complimentary about the staff and the care provided. They told us, �You can tell that she [staff member] is doing the job because she cares� and �Staff are excellent�.

It was clear from our observations and discussions with staff that they knew people well and had a good understanding of their care and support needs.

Is the service responsive to people's needs?

Information in the care records showed that the staff at the home involved other healthcare professionals in the care and support of people who used the service.

People knew how to make a complaint and were confident any concerns they raised would be dealt with by the home manager. One person told us, �I have no complaints. We have nothing to grumble about.�

Systems were in place to ensure staff had access to up to date information regarding people�s needs. This should help ensure they were supported to respond appropriately to any changes to a person�s condition.

Is the service well-led?

The home had a manager who was registered with the Care Quality Commission and was qualified to undertake the role. People we spoke with on the day of our visit were very complimentary about the manager. Comments made to us included, �The manager is good. She knows her job. She�s always asking us how we are doing and if we need anything� and �She [the manager] is wonderful. She does things immediately.�

Staff told us they felt well supported by both the manager and the owner of the service and were always able to raise any issues of concern with them.

There were a number of quality assurance systems in place to ensure people were cared for safely. Feedback was sought from people who used the service and visitors through questionnaires, asking for their views on the care and facilities provided. Comments we saw on the most recent questionnaires included, �I couldn�t have come to a better place� and �I can�t say enough good things about everybody; they have been so caring, helpful and nice�.