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Archived: Tower House Good

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All reports

Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 29 October 2013
Inspection Report published 29 October 2013 PDF


Inspection carried out on 3 October 2013

During a routine inspection

On the day of our visit we spoke with five relatives and one person who used the service who were happy with the standard of support provided. One relative told us: �The staff are great� and another told us �The service has improved and my son is more settled.�

All the relatives we spoke with told us they were part of the care planning process and they regularly attended care reviews and best interest meetings. We found that all staff we spoke with were knowledgeable about the Mental Capacity Act (2005) and the issues of consent and had received training.

We found that the service had safeguarding measures in place and that staff were trained to identify and act if there were any safeguarding issues.

We found that the service had robust recruitment procedures in place and enough staff to look after the people who used the service.