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Archived: Caroline Square

King William Street, Portsea, Portsmouth, Hampshire, PO1 3JG (023) 9283 3400

Provided and run by:
Mayfair Homecare Limited

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 1 January 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out the inspection.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own flats within one large building.

The service had a registered manager who registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The provider had delegated the responsibility of managing the service to the scheme manager.

Notice of inspection:

This inspection was announced. We gave the service 48 hours’ notice of the inspection site visit to ensure the registered manager would be present and to ensure people’s consent was gained for us to contact them for their feedback. We visited the service on 6, 7 and 9 November 2018.

What we did:

Before our inspection we took into account information we had received about and from the provider, including the provider information return (PIR) and incidents the provider must notify us about, such as abuse, serious injuries and events which may affect the running of the service.

During the inspection, we spoke with the regional director, the registered manager, the scheme manager, seven members of staff, two housing managers from the housing association, nine people and three relatives. After the inspection we obtained feedback from four healthcare professionals.

We looked at the care and medicines records for four people, staff employment records and documents relating to the quality and management of the service. Details are in the Key Questions below.

Overall inspection

Good

Updated 1 January 2019

What life is like for people using this service:

Improvements had been made to the service since our previous inspection to address concerns. The risks associated with late visits had been acted on. Care was delivered at the times people requested it.

The provider supported staff in providing effective care for people through person-centred care planning, training and supervision. They ensured the provision of best practice guidance and support met people’s individual needs.

People participated in a range of activities that met their individual choices and preferences. Staff understood the importance of this for people and provided the structured support people required. This enabled people to achieve positive outcomes and promoted a good quality of life.

The registered manager and the scheme manager had acted on concerns and complaints received by the service.

More information in Detailed Findings below.

Rating at last inspection:

Good (Published 24 June 2016)

About the service:

Sevacare (UK) Limited provides personal care services for people living in their own homes and in four extra care housing schemes in Portsmouth. Sevacare (UK) Limited manages these five registered locations as their “Portsmouth Branch”. Caroline Square is an extra care housing scheme. The management of the building and facilities is not the responsibility of Sevacare (UK) Limited. The building contains self-contained flats with some shared facilities. Sevacare (UK) Limited has an office in the building from which they manage their service. At the time of our inspection 35 people received personal care and support services from Sevacare (UK) at Caroline Square.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. We found improvements had been made since our last inspection and the service has met the characteristics of Good in all areas. The overall rating is Good.