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Mayfair Homecare - Newbury Good

Inspection Summary


Overall summary & rating

Good

Updated 18 January 2020

About the service

Mayfair Homecare Newbury is a domiciliary care agency providing care and support to people living in their own homes. It provides a service to older adults, people living with dementia and people living with a physical disability. Not everyone who uses the service receives personal care. CQC only inspects where people receive personal support with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 32 people living in the Newbury, Thatcham, Reading and surrounding areas.

People’s experience of using this service and what we found

Since our last inspection, the registered manager had reviewed the provider’s recruitment processes. This ensured more thorough checks were made to assure staff employed were of good character, suitable to support vulnerable people in their own homes. People were supported by enough staff who knew them well and how to meet their needs.

The registered manager had improved governance systems to drive effective quality assurance processes and continuous improvement within the service. The management team effectively collaborated with key organisations to ensure the safe and effective delivery of people’s care.

People consistently told us they were safe and trusted their care staff. Staff had received required training and understood their responsibilities to safeguard people from discrimination, harm and abuse. Risks to people had been identified, assessed and measures had been put in place to ensure these were reduced and managed safely. People received their prescribed medicines safely, from staff who had completed the required training and had their competency to do so regularly assessed. Staff adhered to the provider’s infection control policy and used the appropriate equipment and clothing, whenever required. Staff had completed food safety training and correct procedures were followed wherever food was prepared. Staff understood their responsibilities to raise concerns about safety incidents and near misses, to ensure lessons were shared and required action was taken to improve safety across relevant parts of the service.

Staff had the necessary skills and knowledge to meet people’s needs. The registered manager operated a system of training, supervision, appraisal and competency assessments, which enabled staff to provide good quality care. Staff promoted people's health by supporting people to access health care services when required and by encouraging people to eat a healthy diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff effectively involved people in decisions about their care, which ensured their human rights were upheld.

Staff consistently treated people with kindness and respect. People were supported to express their views about their care and their wishes were respected. People's privacy and dignity were respected and promoted during the delivery of their care.

People received personalised care that was responsive to their individual needs and preferences. Staff encouraged social contact and companionship, which ensured people maintained relationships important to them. Staff enabled people to raise concerns and complaints, which were used to improve people's experience of the care they received. The service was not supporting anyone with end of life care. However, people had the opportunity to discuss their wishes and preferences in this regard, which were reviewed regularly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (report published 29 March 2019) and there were two breaches of regulation. The pr

Inspection areas

Safe

Good

Updated 18 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 January 2020

The service was well-led.

Details are in our well-led findings below.