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Inspection report

Date of Inspection: 16 August 2013
Date of Publication: 17 September 2013
Inspection Report published 17 September 2013 PDF


Inspection carried out on 16 August 2013

During a routine inspection

We found before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. On the day of our inspection there was one person living in the service, they told us "they ask me what I want to do all the time."

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. One person we spoke with told us they felt "safe". One staff member we spoke with told us they knew how to respond to safeguarding adults concerns and they would report concerns to the manager.

We found there was an initial assessment and a support plan which set out how the person would be supported by staff to their outcomes. People were risk assessed to ensure they were not at risk of harm. One person told us they received "good" care from the service and staff.

The provider has taken steps to provide care in an environment that is suitably designed and adequately maintained. We found the layout and design of rooms to be suitable to meet people's needs.

There were effective recruitment and selection processes in place. We found staff files we reviewed contained application forms which staff had completed which included their skills and experience for the roles they would be undertaking and the interview forms.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. There was documentary evidence the views and opinions of the person who used the service were recorded and acted on.