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Archived: Carers Trust Central & South Bucks Also known as TuVida

The provider of this service changed - see old profile

We have not inspected this service yet

Inspection summaries and ratings from previous provider

Overall summary & rating


Updated 30 June 2017

We undertook an announced inspection of Carers Trust Thames on 31 May 2017.

Carers Trust Thames is a voluntary organisation which provides care and support to carers and people with personal care needs. The agency provides support and personal care to children, younger adults and older people. On the day of our inspection 50 people were using the service.

There was not a registered manager in post. However, an application was being processed at the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relative’s told us they felt people were safe. Staff understood their responsibilities in relation to safeguarding people.

Staff had received regular training to make sure they stayed up to date with recognising and reporting safety concerns. The service had systems in place to notify the appropriate authorities where concerns were identified. People received their medicine as prescribed.

People benefitted from caring relationships with the staff. One person said “They (staff) are fine on the whole, I am happy with them”. People and their relatives were involved in their care and people’s independence was actively promoted. Relatives and people told us their dignity was promoted.

Where risks to people had been identified, risk assessments were in place and action had been taken to manage these risks. Staff sought people’s consent and involved them in their care where ever possible.

Staff knew their responsibility under the Mental Capacity Act 2005. One staff member said “It’s about making a decision and recognising some people can make decisions for different things. You don’t assume a person has not capacity, it’s not a blanket assessment. We will work with professional teams and their relative to ensure the person’s best interest is at the forefront”.

There were sufficient staff to meet people’s needs. The service had safe recruitment procedures and conducted background checks to ensure staff were suitable for their role.

People were supported with their nutrition and their preferences were respected. Where people had specific nutritional needs, staff were aware of these and ensured they were met.

People and relatives told us they were confident they would be listened to and action would be taken if they raised a concern. The service had systems to assess the quality of the service provided. Systems were in place that ensured people were protected against the risks of unsafe or inappropriate care.

Staff mainly spoke positively about the support they received from their locality manager and the senior management team. Staff supervision was regular as were annual appraisals. We saw staff meetings took place to provide good communication with staff. Staff told us the management team were approachable and there was a good level of communication within the service.

People and their relatives told us the staff and the service was very friendly, responsive and well managed. People and their relatives knew the management team and had contact details including emergency telephone numbers. The service sought people’s views and opinions and acted on them. Staff comments included; “I love doing my job, the clients and staff are great” and “I am well supported, I am only a phone call away if I need to ask anything”.

Inspection areas



Updated 30 June 2017

The service was safe.

Staff knew how to keep people safe, how to identify potential abuse and knew their responsibility to report any concerns of abuse.

Risks to people were identified and risk assessments were in place to manage these risks. Staff followed guidance relating to management of risks.

There were sufficient staff deployed to meet people�s needs and keep them safe. People and their relatives told us people were safe.

People had their medicine as prescribed.



Updated 30 June 2017

The service was effective.

People were supported by staff who had the training and knowledge to support them effectively.

Staff received support and supervision and had access to further training and development.

People had access to healthcare services and where people needed support with their nutrition, this was well maintained.



Updated 30 June 2017

The service was caring.

Staff were kind, compassionate and respectful and treated people with dignity and respect which promoted their wellbeing.

Staff gave people the time to express their wishes and respected the decisions they made. People and their relatives were involved in their care.

The provider and staff promoted people�s independence.



Updated 30 June 2017

The service was responsive.

Care plans were personalised and mainly provided clear guidance for staff on how to support people.

People and their relatives knew how to raise concerns and were confident action would be taken.

People�s needs were assessed prior to receiving any care to make sure their needs could be met.



Updated 30 June 2017

The service was well led.

Communication was very good to for people who use the service and staff were kept up to date and involved in developments. Staff felt supported by Carers Trust Thames.

There was a positive culture and the area manager shared learning and looked for continuous improvement.

The service had systems in place to monitor the quality of service. There were clear governance systems in place to report the services quality of care.