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Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 18 January 2014
Inspection Report published 18 January 2014 PDF

Overview

Inspection carried out on 12 December 2013

During a routine inspection

On the day of our inspection the agency provided 15 people with personal care and 15 people with domestic support within their own homes. We spoke with three people who received personal care and one family member. One person told us, �The agency is the best one I have used, staff are always friendly.� We spoke with five staff. They felt well supported in their roles.

We found that staff sought consent prior to care delivery. One person told us, �The staff always ask me how I like things done.� Staff we spoke with had a good understanding of issues related to consent to care.

We looked at five care plans and found these reflected the care that was provided.

The agency had safeguarding policies in place. Staff we spoke with had safeguarding training and knew how to recognise and report signs of abuse if they had concerns.

We looked at three staff files. We found there were effective recruitment procedures in place.

We found that there were systems in place to check the quality of the services provided.