The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Natural Ability

Studio 6, Allendale Forge Studios, Allendale Market Place, Northumberland, NE47 9BD (01434) 618149

Provided and run by:
Natural Ability

Important: This service was previously registered at a different address - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

22 July and 2 August 2013

During a routine inspection

We found privacy and dignity was respected and the person who used the service confirmed this. They also told us that staff encourage them to be as independent as possible.

The person told us their carers were very supportive and they were consulted about their care. Records showed that assessments had been carried out and care plans developed so their needs were met.

We found there were effective systems in place and the staff were aware of the procedure to follow should they witness bad practice to help protect people from abuse.

We found there were effective recruitment and selection processes in place so appropriate staff were employed to care for people who used the service.

We found the provider regularly assessed and monitored the quality of service that people receive. People felt their views were taken into account and the management were always open to suggestions.