The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Liskeard Internal Homecare Agency

Room 12, Luxstowe House, Luxstowe, Liskeard, Cornwall, PL14 3DZ (01579) 341061

Provided and run by:
Cornwall Council

Important: The provider of this service changed. See new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

11 November 2013

During a routine inspection

People told us they were asked about the help they needed when they started using the service and they were consulted about any changes in their care provision. One person said:" It is an excellent service." Another person said :"I am perfectly happy with the care." Other comments included:" Staff can't do enough for me."

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with politeness and respect.

Staff we spoke with said it was a good organisation to work for and there were excellent training opportunities. One person said:" Training is on-going, there are plenty of opportunities."

Staff said they were well supported to do their job. All staff we spoke with said they thought communication was effective and they were kept informed of people's care and support needs.

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received.