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Nightingale Social Care Limited

Inspection Summary


Overall summary & rating

Updated 23 October 2020

About the service

Nightingale Social Care Limited is a domiciliary care agency providing personal care to 75 people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safely cared for while being supported by Nightingale Social Care Limited. Staff were trained to provide safe care and identify and report any safeguarding concerns. Risks were assessed, and staff followed guidance to safely support people. Staff were recruited safely and attended calls to people in their own homes on time and stayed for the duration of the call. Medicines were safely managed.

We have made a recommendation about recording medicines support where staff remind or prompt people to take their medications.

The management team were well thought of and there was effective management oversight of the quality and safety of the service. A range of audits and checks were undertaken to ensure continuous improvement of the service. Feedback about the service was consistently positive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 03/06/2019 and this is the first inspection.

Why we inspected

This service had not been inspected since it was registered. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 October 2020

The service was safe.

Details are in our safe findings below.

Effective

Updated 23 October 2020

Caring

Updated 23 October 2020

Responsive

Updated 23 October 2020

Well-led

Good

Updated 23 October 2020

The service was well-led.

Details are in our well-led findings below