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Independent Care Link Ltd Good

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Inspection report

Date of Inspection: 21 May 2013
Date of Publication: 15 June 2013
Inspection Report published 15 June 2013 PDF

Overview

Inspection carried out on 21 May 2013

During a routine inspection

We spoke with three people who used the service and three relatives.

People told us they were happy with the service they received, and felt that their needs were being met. People said they had agreed to their care and treatment.

Relatives said they were happy with the care their family member received, and felt involved in decisions about their care and treatment.

We found that the service was flexible and centred around individual needs and preferences.

Comments received from people about the service included �� I can�t fault the service the staff team are brilliant, the staff do more than just care, the service provides personal care and is reliable and the service is very good.��

People told us they received a reliable service as they received the help they needed at their preferred times. People also said that they usually received care from regular staff who knew their needs.

The service showed a commitment to promoting dignity and ensuring people were treated with respect.

People said they felt listened to and able to express their views about the service. They also said that staff respected their privacy, dignity and independence.

People were protected from the risk of abuse, because the provider had taken steps to identify and prevent abuse from happening.

We found that the service was well managed, and that clear lines of responsibility were in place. This meant that people received consistent standards of care and service.