We carried out a review of the data available to us about Bit Healthcare Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bit Healthcare Services Ltd, you can give feedback on this service.
Bit Healthcare is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to older people or younger adults living with dementia, mental health support needs, a learning disability or autistic spectrum disorder and a physical disability. At the time of our inspection the service was supporting 3 people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support an autistic person or anyone with a learning disability. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People’s experience of using this service and what we found
Right Support:
People and their relatives were satisfied with the care and support provided and told us they had no complaints. There were sufficient numbers of staff employed to undertake care calls and support people’s care needs. People received their medicines as prescribed. People were supported by staff who understood and were trained in recognising the signs of abuse. The provider had a policy and procedure in place should any concerns be raised. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People's privacy and dignity was respected and people received personalised care and support from staff they knew and understood their needs. Staff were subject to recruitment checks and completed an induction as well as ongoing training to ensure they were safe, suitable, and had the necessary skills to provide safe care.
Right Culture:
Systems and processes to monitor the service were not always effective in ensuring records were kept up to date and were completed in sufficient detail to support staff to work safely consistently. The provider was in the process of developing and implementing quality check systems.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 May 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.