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Richmond Village Coventry DCA Good

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Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF | 74.84 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People we spoke with told us that staff would ask them how they found the service and if they were happy with the care provided. We saw there was a monthly newsletter that informed people on activity plans for the month and about scheduled coffee mornings for people to attend. The manager and staff told us how they would use these group opportunities to obtain feedback on the service.

The provider had a system to monitor the quality of care they provided and how they met their legal obligations. The manager explained to us how this worked and how they monitored the service provided.

We saw that the registered manager used various audits to measure compliance with essential standards. We noted that the deputy manager was responsible for some audits, which were reviewed by the registered manager. We found the audits were completed on a regular basis to identify if any improvements could be made. We saw there were regular file audits of people's care plans to ensure the records were accurate and fit for purpose.

The provider took account of complaints and comments to improve the service. We saw the complaints policy was available to people or visitors and was available in an easy to read format for people to understand.

We saw the manager had a training matrix to identify when any refresher training was required for staff. We saw there were systems in place to review the training staff had undertaken. This meant that staff were up to with mandatory training and were able to identify when any further refresher training was required for staff.

We saw there were regular maintenance checks completed to ensure the communal areas and equipment was well maintained. We found the building and equipment to be well maintained and serviced where required on a regular basis.