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Richmond Village Coventry DCA Good

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Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF | 74.84 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People we spoke with told us, "Staff are helpful, they will do anything for you", "Staff are very kind, they always check on me" and "The staff are lovely."

We looked at three staff member records and saw that a number of checks had been undertaken prior to staff being employed at Richmond Village Coventry DCA. We saw there were systems in place to follow up any checks which had not been completed prior to a member of staff commencing employment.

The manager told us that any newly employed staff were reviewed on a regular basis to see how they were progressing and had mandatory training to complete. We saw there was an induction checklist for a newly employed member of staff to complete which monitored their development. We saw regular supervision meetings and saw reviews were held to assess their competency.

Staff we spoke with told us they had regular supervision with their line manager. They told us supervision was an opportunity to discuss people's changing needs with their manager. They also told us they were able to speak about any training needs they had with their manager.

We spoke with six members of staff who told us they felt supported during their time at Richmond Village Coventry DCA. They told us about their previous personal care experience and what training they had undertaken. They also told us if they required any help there was a senior member of staff available to support them.

Members of staff we spoke with told us additional training was provided which was specific for a person's support needs. They told us about the different training available to them and about the training they had undertaken.