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Richmond Village Coventry DCA Good

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Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF | 74.84 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We observed the care where possible that was given to people using the service at Richmond Village Coventry DCA. We saw that the care they received matched the details within their care plan. We saw staff were compassionate and caring when supporting people.

We spoke with eight people who told us, "It is very nice here, I'm happy here", "Staff are helps, they will do anything", "If I press my alarm button then they come quickly." They told us they were happy with the service they received and staff would regularly check on them to see if they could support or assist them in any way.

We saw that if there were changes to people's care, the changes were recorded in the care plan. We saw the care plans were reviewed on a regular basis and updated where required. We saw that the care plans were person centred and reflected people’s needs. This meant that the care plans were based on the needs of the people.

We saw the care being provided matched the assessments that were recorded within people's care plans. We spoke with members of staff about their understanding of how people wanted to be supported, as detailed in their plans. We found that staff knew how people liked to be supported and knew people's preferences.

We saw care plans had specific guidance on how people should be supported dependant on their needs. We saw there was clear guidance on how people should be supported dependent on how independent they were.

People told us about the range of activities available to them and "There are often gatherings in the lounges. I often play scrabble, it's nice to meet new people."