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Richmond Village Coventry DCA Good

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Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF | 74.84 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who had capacity to speak with us told us they had been involved with the planning of their care. They told us how they were involved with their care plans and staff chatted to them regularly about how they were being supported. People we spoke with told us, "We have meetings to discuss things", "Staff are friendly and we chat about things" and "I've only been here a short time but staff are always asking if I'm ok or if they can do anything for me."

We looked at eight care plans and found they were reviewed on a regular basis. We saw the care plans demonstrated that people or their relatives had been involved in planning care. We noted it was clear who had been involved within the review and people's comments on the service or the support they received were recorded. For example we saw one comment stated, "I'm very happy living here, feel well cared for."

We found people had informed staff about what their interests were and these were reflected within their care plans. We saw that people or relatives had been involved in completing the life story about the person and what their background had previously been.

We saw people's care plans reflected their likes and preferences. For example one person told us, "I usually have my meals in the restaurant as I like to meet new people but when I was ill the staff were very good and brought me my meals to my room."

On the day of our inspection we noted that staff listened to people's views and involved them where possible. We observed the meal times during our inspection and found people were offered choice for their meal. We found staff listened to people's requests and accommodated their needs. For example, people told us how they could order snacks during the afternoon or evening and these were delivered to their room.

We saw that people had a choice of meals and the staff knew what people liked. We spoke with six members of staff and they were able to tell us about people’s likes and dislikes.

Other comments made to us by people included, "Staff knock on my door being entering, they are very polite", "Staff help me be independent where possible" and "The staff come and help me with breakfast but I do most things myself."