Archived: Overington Care Limited

Updated 31 August 2019

The inspection:

• We carried out our inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

Our inspection was completed by two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert-by-experience had knowledge about personal care of adults within the community.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to younger and older adults and people with dementia.

The service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection, a manager was registered with us. The manager was also the registered provider of the service.

Notice of inspection:

We gave the service 5 days’ notice of the inspection site visit because we needed to be sure that people and staff would be in.

The Inspection site visit activity started on 26 February 2019 and ended on 1 March 2019. We visited the office location on 27 February 2019 to see the manager and office staff; and to review care records and policies and procedures.

Our inspection was informed by evidence we already held about the service. We also checked for feedback from the public, local authorities and clinical commissioning groups (CCGs).

We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with four people who used the service and four relatives.

We spoke with the registered manager, a care coordinator and five three care workers.

We reviewed three care records, three staff recruitment files, and audits.

We also checked many records related to how the service was run.

We requested additional evidence to be sent after the site visit. This was received and the information was used as part of our inspection.

Updated 31 August 2019

About the service

Overington Care provides personal care and support to people in their own homes. At the time of inspection, 10 people were using the service who had a variety of needs

People’s experience of using this service and what we found

People received care and support that was highly responsive.

Each person needs and wishes were placed at the centre of how their care was planned. The manager had created and championed a compassionate and innovative service.

The service had won numerous awards for the quality of care and 'customer' service.

The service worked closely with other professionals and organisation involved in people’s

care.

There were many different innovative ways people were supported. These were to prevent the risk of social isolation and enhance the quality of people's lives.

People were supported to be engaged in activities away from their homes.

The service worked closely with healthcare professionals and provided outstanding end of life care.

The manager was a dynamic and prominent role model. They took a leading role conveying values and standards they expected staff to embrace. They did this by focussing on continuous improvement leading to positive outcomes for people.

The service took a key role in the community. They had built up strong links with local hospitals.

Regular social activities, events and networks were held. People who lived in isolation were encouraged to attend. The service had built up strong links with the community. They regularly supported charity events. The manager always aimed to improve the quality of service.

There were effective ways used to seek people's views on the service.

The quality of the service was properly checked and monitored.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was Good (published October 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.