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Home Instead Senior Care Newbury, Abingdon and Didcot Good


Inspection carried out on 19 January 2021

During a routine inspection

About the service

Home Instead Senior Care is a domiciliary care service, part of the Home Instead Senior Care franchise. Not everyone who uses the service receives personal care. The Care Quality Commission only inspects where people receive personal support with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to six people living in Newbury, Abingdon, Didcot and the surrounding areas. It provides a service to older adults, people living with dementia and people with a physical disability.

People’s experience of using this service

People were supported by enough staff, who understood their responsibilities to safeguard people from discrimination, neglect, and abuse. Staff effectively assessed risks to people’s health and safety, which were managed safely. People experienced good continuity and consistency of care from trusted staff who knew them well and how to meet their needs. The provider recruited staff in accordance with regulations and ensured only staff suitable to support people living in their own home were appointed. People received their prescribed medicines safely from staff who had completed the required training and had their competency to do so regularly assessed. Staff followed required food safety standards when preparing or handling food. Staff were supported to raise concerns and report incidents, which ensured action was taken to protect people from similar events in the future.

People experienced effective support, which reflected best practice guidance and achieved good outcomes, enabling them to have a good quality of life. People were supported to eat and drink enough to meet their needs and maintain their health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring in their approach, respecting people’s individuality and promoting their independence. People were fully involved in decisions about all aspects of their care, which made them feel valued.

People were placed at the heart of the service and experienced person-centred care, which was responsive to their needs and reflected their choices, preferences and wishes. Staff felt valued and well supported by the registered manager who had created an open and honest culture, which was reflected in the approach of the staff. Staff were passionate about the people they supported and continuously strove to achieve good outcomes for them. At the time of inspection, the service was not supporting anyone with end of life care. When the service had supported people at the end of their life, they had received compassionate care, which respected their wishes and ensured they experienced a comfortable, dignified and pain-free death.

The service was well managed and well organised. The registered manager was highly visible and provided clear and direct leadership, which inspired staff. The registered manager had the skills, knowledge, and experience to lead effectively. There were robust arrangements to manage complaints and monitor the quality of the service, the performance of staff and to drive continuous improvements, to ensure people experienced high quality care.

Rating at last inspection

This service was registered with us on 1 May 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service was first registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at