The Care Quality Commission
  • Dentist
  • Dentist

Archived: Lisalina Smile Clinic

365 Hawthorn Drive, Ipswich, Suffolk, IP2 0QY (01473) 686882

Provided and run by:
Lisalina Smile Clinic

Important: The partners registered to provide this service have changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

16 August 2013

During a routine inspection

We found that the Lisalina Dental Practice provided dental care according to the needs of people who used the service. Dental staff spoke with people to check if there were any changes in their medical condition from the previous treatment. We saw that the dentist discussed treatment options with people before they received it. This included providing people with a treatment plan.

The people we spoke with were satisfied with the service they received. People told us the staff were friendly and helpful. One person said, 'The dentist is brilliant, very good.' Another person said, 'I have no problems getting an appointment when I need one.'

We observed decontamination practices. We found that there were effective systems in place to reduce the risk and spread of infection.

There was a complaints procedure in place along with satisfaction surveys. We found that people had given positive feedback about their experience of the service from surveys we reviewed.