The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Carers Trust Phoenix Ltd

1 Riverside Cottages, Radstock, BA3 3PS (01761) 436673

Provided and run by:
Carers Trust Phoenix Ltd

Important: The provider of this service changed. See old profile

All Inspections

6 March 2014

During a routine inspection

There were 60 people who use the service on the day of our visit. We spoke with three people who use the service and three relatives who provide support. We saw that people were supported in their chosen lifestyle. People told us that they had a 'wonderful relationship' with staff and that there had 'never been a problem if I wanted something done'. One person told us 'I'm in control; if I want anything changing my carer responds favourably'.

People we spoke with said 'my carer's one in a million, I wouldn't change her for the world' and 'I'd be lost without my carer'. Staff we spoke with said 'you become one of the family'. Everyone we spoke with felt that their support plan reflected their identified needs and that if they weren't happy about them they could 'speak to a member of staff'. People that we spoke with said that they knew the names of their carers; comments included 'they've been very good, very helpful' and 'they provide relief for carers'. One person told us 'I usually have the same carers, I only have someone different when staff are sick or on holiday'.

All staff had access to mandatory training including the safeguarding of vulnerable adults. Specialist training was provided for instance stroke awareness and pressure areas training.

There was evidence that the views of people who use the service were obtained annually via questionnaires. People we spoke with felt that their opinions were listened to.